Proposals supported by TrustMark’s licensing department seek stronger consumer safeguards, including financial protection.
Consultation process
Responses can be submitted until 27 October 2026, following the consultation’s opening on 22 September, according to Roofing Today. The public consultation is available through the TrustMark website.
TrustMark’s chief operating officer, Charlotte Carter, has asked partners across the sector to contribute their views and expertise. She said those contributions would inform decisions about the scheme.
The department supporting the proposals also grants TrustMark its licence. Roofing Today identifies it as the Department for Business, Innovation, Science and Trade (BIST).
Reasons for the proposals
The proposed changes include stronger oversight and accountability within the quality scheme. Improving assurance is another stated aim, alongside the measures concerning consumer protection.
Carter put consumer detriment in the market at more than £10 billion. She cited that figure as the reason changes were needed for both consumers and businesses, and called for the sector to work together on the scheme’s development.
Questions readers are asking
- What is TrustMark consulting on?
- TrustMark is seeking views on changes to its quality scheme. The proposals cover consumer protection, oversight, accountability, assurance and financial protection.
- When does the TrustMark consultation close?
- The consultation closes on 27 October 2026. It opened on 22 September 2026.
- Where can I find the consultation?
- The public consultation is available on the TrustMark website.
- Who has TrustMark asked to respond?
- Chief operating officer Charlotte Carter has encouraged partners across the sector to submit their views and expertise. The consultation is public.
- Why does TrustMark want to change its scheme?
- Charlotte Carter said consumer detriment in the market exceeded £10 billion. She cited the figure in calling for changes to improve the position of consumers and businesses.
- Who supports the proposed changes?
- According to Roofing Today, the Department for Business, Innovation, Science and Trade supports the proposals. The department grants TrustMark its licence.
